Returns, Refunds and Exchanges

If you wish to return a product, you must do so within 7 days of the delivery of your goods. The product must be returned to us in its complete original condition. We will not accept worn, damaged, altered or used goods.

To return a product please contact hello@bymerryn.com to initiate the return process, a return address will be provided.

When returning a parcel, the item must arrive with Bay within 14 days of the original delivery date. The product must be returned to us in its complete original condition. We will not accept worn, damaged, altered or used goods. Returns received outside of the 14 day time frame will not be considered for a refund.

Unfortunately we are not able to provide a refund or exchange on international orders. All International orders are final sale.

It is your responsibility to ensure that the product being returned is delivered to By Merryn (Bay Ltd) we strongly advise using a tracked and signed for service. We will not be responsible for parcels that are lost in transit when you have posted them.

Refunds will be made for the original purchase amount against the original form of tender, excluding the original delivery charge, unless goods are faulty within 30 days. We reserve the right to refuse any returned item that does not meet our returns policy. We are not responsible for any lost or stolen merchandise incurred upon return shipping.

UK Exchanges 

If you would like to exchange your item for a different size please contact us at hello@bymerryn.com, we will issue you with a free returns label to return your original order and dispatch your new order with free shipping. You must place a new order for your new size and the returned item will be refunded. Exchanges are subject to stock availability. UK exchanges must comply with our returns policy.